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TA consultant Michael Cusack published an article entitled “Best Practices for Clinical Trial Operations Using Workflow Management Solutions” in Applied Clinical Trials online magazine.
Transformation Associates President & CEO Paul Gillard, Ph.D. presented along with Joanne Sadowsky, Director of Contract Management & Compliance Finance at Novo Nordisk, Inc., and TA’s Director of Operations Kate Taylor, on the topic of “Customer and Contract Management – Collaborating with Customers to Contain Costs and Improve Business” at the American Conference Institute’s Chargebacks [...]
Dr. Gillard and I co-presented “Customer and Contract Management – Collaborating with Customers to Contain Costs and Improve Business” with Joanne Sadowsky of Novo Nordisk at the recent ACI Chargebacks and Commercial Rebates Conference in New York. This also gave us the opportunity to showcase preciseCONTRACT™ our customizable contract administration tool, which kick-started an enthusiastic Q&A [...]
This year will be a benchmark for lean, smart consulting companies that offer a combination of process improvement and technological innovation. Today’s successful consultant is a true hybrid resource – one who understands the thinking behind traditional streamlining techniques, such as Six Sigma, as well as having a strong grasp of current technological capabilities and [...]
Transformation Associates sponsored a foursome at the Novo Nordisk Charity Golf Classic on October 4, 2010. The tournament was held at the Cranbury Golf Course in West Windsor, New Jersey. Around 80 golfers participated in the event, which raised over $40,000 for Camp Nejeda, a summer camp for children living with type 1 diabetes. [...]
Transformation Associates, Inc. (TA), a leading provider of consulting, training and technology solutions for the pharmaceutical and biotech industry, announced today that senior consultant Michael Cusack’s groundbreaking article Transforming Clinical Operations Support: How to Leverage Workflow Management Solutions was recently selected for publication in ContractPharma magazine.
Here are some immediate questions to think about as you consider your contact center start-up: What kind of technology will you use to provide a consistent, high quality of service to your customers? Is your customer base such that you expect to staff enough competent people to answer inbound calls without using IVR or queues? [...]
Throughout 2010, we will continue to be a driving force in our clients’ business transformations, success and growth. Mastering four key elements will be a central focus of our work with clients in the coming months.
A particular problem that has plagued human-computer interaction since the creation of ENIAC is that of information access. True, simple queries can provide users with countless facts and figures. Information alone, of course, is not knowledge. The problem is how to find specific information with minimal difficulty. Presentation, speed of access and ease of use are all important.
…some problems evoke more human emotion than others. Such as the lady who bought a satellite dish on eBay and called when her 60-year old husband was up on the roof threatening to throw it (and perhaps himself) off because it wouldn’t work. Or the Uranium Plus frequent flier member who just spent three hours sitting on an airplane hijacked by screaming children that never took off in the first place, or the therapist who just used a faulty respirator on the zoo’s prized Gorilla.